The City of Austin provides Utility Customer Service Centers, authorized pay stations, and drop boxes around the community to make it easy for you to pay in person.

Utility Customer Service Centers

We accept cash, personal or cashier's checks, and money orders at the following locations:

Utility Customer Service Center — North

8716 Research Blvd., Suite 115
Austin, TX 78758
View Map

Open Monday through Friday
8:00 a.m. to 4:30 p.m.

Utility Customer Service Center — South

1901 W. William Cannon Drive, Suite 100
Austin, TX 78745
View Map

Open Monday through Friday
8:00 a.m. to 4:30 p.m.

 

Authorized Pay Stations

Pay stations located at stores throughout the community make it convenient to pay your utility bill with cash. The stores will need a copy of your City of Austin utilities bill and may charge a handling fee ($.75 - $2.00) to process payments.

Pay stations provide only bill payment services. Call 512-494-9400 for detailed account information.

Authorized Pay Stations
Store Address
ACE Cash Express ACE Cash Express Store Finder
H-E-B H-E-B Store Finder
Randalls Randalls Store Finder
Regions Bank Regions Store Finder
Walgreens Walgreens Store Finder
Walmart Walmart Store Finder
Woodforest National Bank Woodforest Store Finder
Advance America 3303 Williams Dr., Suite 102, Georgetown, TX 78628 (View Map)
Advance America 2110 Pecan St. West, Suite 103, Pflugerville, TX 78660 (View Map)
Bread Basket 2623 Jones Rd., Austin, TX 78745 (View Map)
First Convenience Bank 620 S IH-35, Georgetown, TX 78628 (View Map)
First Convenience Bank 2701 S IH-35, Round Rock, TX 78664 (View Map)
First Convenience Bank 4700 E. Palm Valley Blvd., Round Rock, TX 78665 (View Map)
Foodies Corner 2150 E. 7th St., Austin, TX 78702 (View Map)
JD'S Market 9111 FM 812, Austin, TX 78719 (View Map)
JD'S Market 8807 Cameron Rd., Austin, TX 78754 (View Map)
Premos Food Mart 5327 Cameron Rd., Austin, TX 78723 (View Map)
Stop N Save 1800 Burton Dr., Austin, TX 78741 (View Map)
Super Maxx 7801 FM 969, Austin, TX 78724 (View Map)
Viva Meat Market 8610 N. Lamar Blvd., Austin, TX 78753 (View Map)

Drop Boxes

We accept personal or cashier's checks and money orders at the following drop box locations.

Payments placed in a drop box should include a Bill Payment stub along with payment. Please do not put cash in a drop box.

Payments dropped off outside of business hours are processed on the next business day. Please allow 3-5 business days for drop box payments to be posted.

If you have received a notice of disconnection for non-payment, do not place your payment in a drop box.

  • Make your payment online at City of Austin Utilities, at one of our walk-in Utility Customer Service Centers, or at an authorized pay station.
  • Make a Quick Payment online or call 1-833-375-4919 to make a Quick Payment by phone. One-time Quick Payments will post to your utility account on the same day.

Drop Box Locations
Address City Map Links
625 East 10th Street Austin, TX 78701 View Map
505 Barton Springs Road Austin, TX 78704 View Map
8716 Research Blvd., Suite 115 Austin, TX 78758 View Map
1901 W. William Cannon Drive, Suite 100 Austin, TX 78745 View Map

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Date last reviewed or modified: 3/19/24